- 西南交通大学出版社
- 9787564358488
- 280244
内容简介
目录
Project 1 Station ServiceTask 1 At Inquiry OfficeTask 2 At Ticket OfficeTask 3 At the Luggage OfficeTask 4 In the Waiting RoomTask 5 At the Ticket EntranceTask 6 On the PlatformTask 7 At the Entry-exit Joint Inspection HallTask 8 Station BroadcastingProject 2 Train Service WorkTask 1 Welcoming Passengers AboardTask 2 Showing Passengers to Their PlacesTask 3 Service in the CarTask 4 The Dining Car ServiceTask 5 Pre-arrival JobsTask 6 Special and Emergency ServiceTask 7 Complaints， Thanks， Apologies and AdviceProject 3 Tourism ServiceTask 1 Customs and CultureTask 2 Natural SceneryTask 3 Historical PlacesSuggested AnswersProject 1 Station ServiceProject 2 Train Service WorkProject 3 Tourism ServiceReference
