Unit 1 Understanding Outsourcing Part I Starting Up Part II Listening & Speaking Skills Development Dialogue 1 Outsourcing Business Processes Dialogue 2 Opinions about Outsourcing Part III Reading Passage 1 What Is Outsourcing? Passage 2 Types of Outsourcing Passage 3 Advantages of Outsourcing in IndiaPassage 4 2014 Top Ten World Outsourcing Companies Part IV Writing Business Letter of Introduction Part V Mini-Project Part VI Tips for Outsourcing Professionals Skills Required by Professionals in Outsourcing Unit 2 A Day at Work Part I Starting Up Part II Listening & Speaking Skills Development Dialogue 1 Preparing a Teleconference Dialogue 2 The First Day in New Horizon Computers Part III Reading Passage 1 A Call Center Agents Smile Passage 2 How Business Outsourcing Has Reshaped the Lifestyle of Philippines Passage 3 A Typical Day in the Life of a Project Manager Passage 4 Job Responsibilities as an IT Project Manager Part IV Writing E-mail Part V Mini-Project Part VI Tips for Outsourcing Professionals Work Attitude Unit 3 Cultural Aspects Part I Starting Up Part II Listening & Speaking Skills Development Text 1 How to Avoid a Culture Clash with an Offshore Outsourcing Partner Text 2 Company Culture Part III Reading Passage 1 Understanding Cultural Differences in Offshore Outsourcing Passage 2 Working Environment in Infosys Passage 3 Cultural Barriers to Offshore Outsourcing Passage 4 Key Issues in Offshore Outsourcing Part IV Writing Memo Part V Mini-Project Part VI Tips for Outsourcing Professionals Appreciating Cultural Differences Unit 4 Communication Practices Part I Starting Up Part II Listening & Speaking Skills Development Dialogue 1 Communication Proble