Chapter 1 Basic Knowledge of Business Letter Writing 1.1 Internal Communication Network 1.1.1 Formal Communication Channels 1.1.2 Informal Communication Channels 1.2 External Communication Network 1.2.1 Formal Contacts with Outsiders 1.2.2 Informal Contacts with Outsiders 1.3 Principles of Business Communication 1.4 Format & Elements of a Business Letter 1.4.1 Format of a Business Letter 1.4.2 Elements of a Business Letter 1.4.3 Envelope AddressingChapter 2 Internal Communication in Writing 2.1 Notices 2.1.1 Format of a Notice 2.1.2 Types of Notices 2.2 Notes 2.2.1 Format of a Note 2.2.2 Types of Notes 2.3 Memos 2.3.1 Format of a Memo 2.3.2 Types of Memos 2.4 Agenda 2.5 Minutes 2.5.1 Format ofaMinute 2.5.2 Types of MinutesChapter 3 Telecommunication 3.1 Telex 3.1.1 Format of a Telex 3.1.2 Rules for Writing a Telex 3.1.3 Composing a Telex 3.2 Fax 3.3 E-mail 3.3.1 Advantages of an E-mail 3.3.2 Format ofanE-mailChapter4 Establishing Business Relations 4.1 Letter of Request 4.2 Status InquiryChapter 5 Inquiries and Offers 5.1 Inquiries 5.2 OffersChapter 6 Response to an Offer/Quotation 6.1 Entire Acceptance 6.2 Conditional Acceptance/Counteroffer 6.3 Offer DeclinedChapter 7 Terms of Payment 7.1 Remittance 7.1.1 Types of Remittance 7.1.2 Application of Remittance 7.2 Collection 7.3 Letter of Credit 7.3.1 Parties Concerned in an L/C 7.3.2 Process of Issuance and Operation of an L/C 7.3.3 Types of L/C 7.4 Rules for Writing Letters Concerning Payment by L/CChapter 8 InsuranceChapter 9 Packing and MarkingChapter 10 ShipmentChapter 11 Complaints and ClaimsAppendix I Business Contracts/AgreementsAppendix 2 Business ReportsReferences