Unit 1 A Qua lifie d To ur Guid e
  Text A What Is a Tour Guide？
  Text B Meeting Visitors
  Broaden Your Horizon Chinese Names
  Key Words and Concepts
  Exercises
  Role-play
 Unit 2 A Bus To ur Guid ing
  Text A Conducting a Bus Tour Guiding
  Text B Welcome to China
  Broaden Your Horizon National Flag of the People's Republic of China
  Key Words and Concepts
  Exercises
  Role-play
 Unit 3 Ho t e l Ac c o m m o d a t io ns
  Text A Check-in at a Hotel
  Text B Check-out at a Hotel
  Broaden Your Horizon China's Hotel Rating System
  Key Words and Concepts
  Exercises
  Role-play
 Unit 4 To ur Pla nning
  Text A Making Tour Plans
  Text B Itinerary Discussion
  Broaden Your Horizon The Eiffel Tower
  Key Words and Concepts
  Exercises
  Role-play
 Unit 5 The Art o f Ma na g ing a To ur
  Text A Leadership Skills
  Text B City Tour of Xi'an
  Broaden Your Horizon Niagara Falls
  Key Words and Concepts
  Exercises
  Case Discussion Illegal Commissions or Better Job Allowances？
  Tour Commentary Re-creation Lhasa
 Unit 6 Int e rp re t a t io n a nd Visit o r Exp e rie nc e
  Text A Principles of Interpretation
  Text B Family Planning in China
  Broaden Your Horizon Bronzes
  Key Words and Concepts
  Exercises
  Case Discussion Tourism—Price or Benefit
  Tour Commentary Re-creation Guilin and the Lijiang River
 Unit 7 No nv e rb a l Me ssa g e s in To ur Guid ing
  Text A Appearance， Personality and Attitude
  Text B Chinese Women Yesterday and Today
  Broaden Your Horizon The Colosseum in Rome
  Key Words and Concepts
  Exercises
  Case Discussion An Unpopular Tour Guide
  Tour Commentary Re-creation Shanghai
 Unit 8 Est a b lishing a Go o d Wo rking Re la t io nship
  Text A A Good Working Relationship Makes a Tour
  Text B Features of Chinese Ancient Tombs
  Broaden Your Horizon Knight， Samurai and Armor
  Key Words and Concepts
  Exercises
  Case Discussion Help or Trap？
  Tour Commentary Re-creation The Temple of Heaven in Beijing
 Unit 9 Co mm unic a ting wit h Visito rs
  Text A Your Customer Is Always Right
  Text B Handling Complaints
  Broaden Your Horizon Pinyin （Phonetic Notation of Chinese Characters）
  Key Words and Concepts
  Exercises
  Case Discussion A Letter of Complaint
  Tour Commentary Re-creation The Stone Forest in Lunan County
 Unit 10 De sig ning To ur Co m m e nta rie s
  Text A Making a Good Tour Commentary
  Text B Protection of China's Cultural Heritage
  Broaden Your Horizon Tongariro National Park， New Zealand
  Key Words and Concepts
  Exercises
  Case Discussion World Cultural Heritage Sites Are in Danger
  Tour Commentary Re-creation The Great Wall
 Unit 11 The Art o f To ur Co m m e nt a ry De liv e ry
  Text A The Skills of Tour Commentary Delivery
  Text B Classical Chinese Gardens
  Broaden Your Horizon British Gardens
  Key Words and Concepts
  Exercises
  Case Discussion The Prospect of China's Theme Parks
  Tour Commentary Re-creation The West Lake
 Unit 12 Bud d hism a nd Bud d hist Te m p le s in China
  Text A Buddhism in China
  Text B Shaolin Temple
  Broaden Your Horizon Venice
  Key Words and Concepts
  Exercises
  Case Discussion Zhangjiajie： Conservation vs．Development？
  Tour Commentary Re-creation Yungang Grottoes
 Unit 13 Chine se Cuisine a nd Te a Cult ure
  Text A Chinese Cuisine
  Text B Chinese Tea Culture
  Broaden Your Horizon KFC （Kentucky Fried Chicken）
  Key Words and Concepts
  Exercises
  Case Discussion An Angry Customer at a Restaurant
  Tour Commentary Re-creation The Mountain Resort of Chengde
 Unit 14 De a ling wit h Em e rg e nc ie s
  Text A Managing Problems
  Text B Striving to Build a Harmonious Society
  Broaden Your Horizon Influenza
  Key Words and Concepts
  Exercises
  Case Discussion Ensuring Security and Safety of Tourist
  Destination
  Tour Commentary Re-creation The Silk Road
 Unit 15 Fa re we ll
  Text A General Remarks on a Farewell
  Text B Farewell Speech
  Broaden Your Horizon New Seven Wonders of the World
  Key Words and Concepts
  Exercises
  Role-play
  References