前辅文
 Part I Pre-trip
  1Inquiry for Booking an FIT Tour
   Get to know the guest’s travel plan and recommend travel proposals to them
   Understand and elicit information concerning about the travel plan
  2Inquiry for Booking a Group Tour
   Get to know the travel group’s plan and recommend travel proposals to them
   Understand and elicit information about the group and the travel plan
 Part II Operation
  3Tailoring the Itinerary
   Communicate with the guest and tailor-make the travel proposal for the guest
   Understand the special requests of the guest
  4Confirmation and Deposit
   Inform the guest of the ways of depositing and preparing confirmation letter for the guest
   Understand the guests’ questions about the confirmation of their booking
  5Arranging Rooms
   Arrange rooms for the tour group reasonably
   Understand the relationship between the group members
  6Meeting and Greeting the Guests
   Get to know how to pick up guests at an airport
   Understand the possible questions from the tour group
  7Check-in
   Get to know how to check in for the travel group
   Understand the guests’ questions about check-in
  8Service En Route
   Get to know the working content of on the way service
   Understand the guests’ questions about the itinerary
  9At the Restaurant
   Get to know how to arrange meals for the guest
   Understand the guests’ special requests for meals
  10Check-out
   Get to know how to check out for the group
   Understand the guests’ questions about check-out
  11Seeing off the Guests
   Get to know what to do when sending the guest to the airport
   Understand the guests’ comments on the trip and their questionabout departing
   Part III Post-trip
  12Post-trip Survey
   Get to know how to make a post-trip survey
   Understand the guests’ comments on the trip
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 附录 2
 附录 3