Unit 1 Knowing about Secretary
　stening One:Work of Secretary
　stening Two:Being a Competent Secretary
　eaking One: Secretarial Ethics
　eaking Two: Qualities of Secretary
　ading One: Duties and Responsibilities of a Secretary
　ading Two: Secretarial Skills and Tips
　iting: Note
　ltural Matters
Unit 2 Office Management
　stening One: Ways of Work
　stening Two:Office Automation
　eaking One:Coping with Heavy Workload
　eaking Two:Office Control
　ading One:Office Control
　ading Two: Interpersonal Relations at Work
　iting: Notice or Announcement
　ltural Matters
Unit 3 Information Management
　stening One:Office Work Patterns
　stening Two:Computerized Filling System
　eaking One:Keeping Information Safe
　eaking Two:Microfilming Filing
　ading One:Keeping Information Safe
　ading Two: Effective Filing
　iting: Office Memo
　ltural Matters
Unit 4 Conference Management
　stening One:Preparing a Conference
　stening Two:Scheduling a Meeting
　eaking One:Planning a Meeting
　eaking Two:Conference Theme and Agenda
　ading One:Organizing Conference
　ading Two: Problems related to Scheduling Meetings
　iting: Meeting Minutes
　ltural Matters
Unit 5 Business Trip Management
　stening One:Visit and Travel
　stening Two:Hotel Accommodations
　eaking One:Business Trip Transport
　eaking Two:Travelling Abroad
　ading One:Travel Arrangement
　ading Two: Tips for Effective Business Travel
　iting: Letters of Invitation
　ltural Matters
Unit 6 HR Management
　stening One:HR Matters
　stening Two:Staff Appraisal
　eaking One:Job Application
　eaking Two:Training, Internal Transferring and Promoting
　ading One:What is recruiting?
　ading Two: Performance Appraisal
　iting: Application Letters and Résumés
　ltural Matters
Unit 7 Performance Management
　stening One:Job Satisfaction
　stening Two:Team Spirit
　eaking One:Evaluating Teamwork
　eaking Two:Employee Motivation
　ading One:Building an Effective Team
　ading Two: Motivating
　iting: Business Report
　ltural Matters
Unit 8 Client Management
　stening One: Customer Service
　stening Two: Obtaining Customer Feedback
　eaking One:Handling Complaints
　eaking Two:Customer Services
　ading One:Connecting Customers
　ading Two: Effective Communication
　iting: Establishing Business Relations
　ltural Matters
Unit 9 Crisis Management
　stening One:Negotiation
　stening Two:Managing Crisis
　eaking One:Bosstaming Strategies
　eaking Two:CrisisManaging Strategies
　ading One:Crisis Management Strategies
　ading Two: Benefits of Networking
　iting: Letters of Apology
　ltural Matters
Unit 10 Cash Management
　stening One:Awards to Company Performances
　stening Two:Cash-flow
　eaking One:Budgeting
　eaking Two:Financial Statement
　ading One:Cash Flow
　ading Two: Budgeting
　iting: Terms of Payment
　ltural Matters
Unit 11 Project Management1
　stening One:Giving Advice
　stening Two:Branding
　eaking One:Retaining Staff
　eaking Two:Orientation program
　ading One:Purposes of Schedules
　ading Two: Project Phases
　iting: Orders and Contracts
　ltural Matters
Unit 12 Corporate Management
　stening One:Corporate Culture
　stening Two:Corporate Image
　eaking One:Corporate Communication
　eaking Two:Corporate Image Promotion
　ading One:Corporate Image Management
　ading Two: Strategic Planning
　iting: Letters of Congratulations
　ltural Matters
参考文献