物业管理英语（第二版） / 全国中等职业技术学校公共课教材
￥16.00定价
作者： 吴丽棠
出版时间：2011-10
出版社：中国劳动社会保障出版社
- 中国劳动社会保障出版社
- 9787504592989
- 2-1
- 111278
- 61154978-3
- 平装
- 2011-10
- 管理学
- 工商管理
- H319.4
- 公共课
- 中职
内容简介
《物业管理英语(附光盘第2版)》以图片、对话、阅读、资料等多种形式介绍了物业管理过程中所运用的英语表达方式及应用文写作范例。全书共分6个单元，其中每个单元涵盖3～4课及1个技能训练项目，每课中有4个训练模块，分别是Look and Learn，Dialogue， Readirlg，Learn More。目的是使学生能够熟练掌握和运用所学知识，在体验真实的物业管理理念的同时，还能掌握大量常用的物业管理相关词汇。
《物业管理英语(附光盘第2版)》模拟了入住办理过程，解决了房屋、电梯、水、电等相关维修问题，再现了日常接待、纠纷处理、档案管理、通知颁布等顾客服务场景，展示了保洁、防火、防盗、停车及美化环境等日常服务，介绍了业主委员会、社区文化、多元化的物业管理类型等内容。本教材由吴丽棠主编。
《物业管理英语(附光盘第2版)》模拟了入住办理过程，解决了房屋、电梯、水、电等相关维修问题，再现了日常接待、纠纷处理、档案管理、通知颁布等顾客服务场景，展示了保洁、防火、防盗、停车及美化环境等日常服务，介绍了业主委员会、社区文化、多元化的物业管理类型等内容。本教材由吴丽棠主编。
目录
Unit 1
PrOperty Knowledge introduction
Lesson I Property Management
Lesson 2 Flat Renting
Lesson 3 Leasing Contract
Project Renting a House
Unit 2
Preparing to Stay
Lesson I Housing Acceptance
Lesson 2 Decoration
Lesson 3 Moving in
Lesson 4 Charges
Project Talking about Preparing to Stay
Unit 3
Maintenance Problems
Lesson i Housing Problems
Lesson 2 Water Supply Problems
Lesson 3 Power Supply Problems
Lesson 4 Elevator Problems
Project Dealing with the Problems
Unit 4
Customer Services
Lesson i Daily Customer Service
Lesson 2 Issuing the Notice
Lesson 3 Dealing with the Complaints
Lesson 4 File Management
Project Dealing with the Complaints
Unit 5
Services in Public Areas
Lesson 1 Cleaning Service
Lesson 2 Beautifying Environment
Lesson 3 Parking
Lesson 4 Security Management
Project Daily Services
Unit 6
The Development of Property
Lesson 1 Owners' Committee
Lesson 2 Community CulturalActivities
Lesson 3 Other Property Management
Project Holding an Activity
Appendix 1 Vocabulary
Appendix 2 Translation
PrOperty Knowledge introduction
Lesson I Property Management
Lesson 2 Flat Renting
Lesson 3 Leasing Contract
Project Renting a House
Unit 2
Preparing to Stay
Lesson I Housing Acceptance
Lesson 2 Decoration
Lesson 3 Moving in
Lesson 4 Charges
Project Talking about Preparing to Stay
Unit 3
Maintenance Problems
Lesson i Housing Problems
Lesson 2 Water Supply Problems
Lesson 3 Power Supply Problems
Lesson 4 Elevator Problems
Project Dealing with the Problems
Unit 4
Customer Services
Lesson i Daily Customer Service
Lesson 2 Issuing the Notice
Lesson 3 Dealing with the Complaints
Lesson 4 File Management
Project Dealing with the Complaints
Unit 5
Services in Public Areas
Lesson 1 Cleaning Service
Lesson 2 Beautifying Environment
Lesson 3 Parking
Lesson 4 Security Management
Project Daily Services
Unit 6
The Development of Property
Lesson 1 Owners' Committee
Lesson 2 Community CulturalActivities
Lesson 3 Other Property Management
Project Holding an Activity
Appendix 1 Vocabulary
Appendix 2 Translation
