Chapter One Metro Culture 001
Unit 1　General Introduction of Chinese Metro System 001
Unit 2　Current Situation of China's Metro 006
Unit 3　Metro Service Requirements 011

Chapter Two Ticket Service 017
Unit 1　Introduction of Tickets 017
Unit 2　Selling Tickets 022
Unit 3　The Excess Fare 028
Unit 4　Ticket Policy 032

Chapter Three Information Signs of Metro Stations 037
Unit 1　Signs in Metro Station 037
Unit 2　Station Names and the Distance 041
Unit 3　Introduction of Facilities for the Handicapped 047

Chapter Four Metro Turnstile Entrance and Exit 052
Unit 1　Turnstiles and Other Facilities 052
Unit 2　Contraband 057
Unit 3　Safety Inspection 062
Unit 4　Emergency 066

Chapter Five Metro Safety 072
Unit 1　Metro Exterior Safety 072
Unit 2　Station Interior Safety 078

Chapter Six Waiting on the Platform 084
Unit 1　Metro Schedule 084
Unit 2　Getting On and Off the Train 089

Chapter Seven Emergency Response Guide 095
Unit 1　An Earthquake in a Metro Station 095
Unit 2　A Fire in a Metro Station 098
Unit 3　An Explosion in a Metro Station 102
Unit 4　An Accident in a Metro Station 105
Unit 5　Other Situations 109

Chapter Eight Foreign Country Metro Outlook 112
Unit 1　The Metro System in Developed Countries 112
Unit 2　The Metro System in Developing Countries 120

Chapter Nine Metro Service Management 127
Unit 1　The Operations Features of Railway Transport 127
Unit 2　Safety Management Modes 131
Unit 3　The Content of Metro Station Management 136

Chapter Ten Metro Laws and Regulations 141
Unit 1　Classification of Metro Accidents 141
Unit 2　Traffic Accident Disposal 149
Unit 3　Safe Operation System 155
Unit 4　Metro Emergency Response Plan 162

附录　地铁附属设施及公共标志英语翻译一览表 169

参考文献 177