第1 章 职业准则 ............................................................................................................................ 1__eol__1.1 职业道德基本知识 ........................................................................................................... 1__eol__1.1.1 职业道德的主要内容 ............................................................................................ 1__eol__1.1.2 职业道德的特征 .................................................................................................... 2__eol__1.1.3 职业道德的基本要求 ............................................................................................ 3__eol__1.1.4 职业道德的作用 .................................................................................................... 4__eol__1.2 职业守则 ........................................................................................................................... 5__eol__1.2.1 爱岗敬业，忠于本职工作 .................................................................................... 5__eol__1.2.2 勤奋学习进取，精通业务，保证服务质量 ......................................................... 5__eol__1.2.3 礼貌待人，尊重客户，热情服务，耐心周到 ..................................................... 5__eol__1.2.4 遵守通信纪律，严守通信秘密 ............................................................................ 5__eol__1.2.5 维护企业和客户的正当利益 ................................................................................ 5__eol__1.2.6 诚实守信，讲求信誉，遵纪守法，安全生产 ..................................................... 6__eol__1.2.7 团结协作，相互配合，文明和谐......................................................................... 6__eol__1.3 安全生产及机房安全保密常识 ....................................................................................... 6__eol__1.3.1 安全生产常识 ........................................................................................................ 6__eol__1.3.2 机房安全保密常识 .............................................................................................. 12__eol__第2 章 信息通信基础 .................................................................................................................. 14__eol__2.1 计算机应用基础 ............................................................................................................. 14__eol__2.1.1 计算机操作系统 .................................................................................................. 14__eol__2.1.2 常用办公软件 ...................................................................................................... 18__eol__2.1.3 计算机病毒防治 .................................................................................................. 18__eol__2.2 信息通信业务基础 ......................................................................................................... 21__eol__2.2.1 信息通信的概念 .................................................................................................. 21__eol__2.2.2 信息通信系统的基本原理 .................................................................................. 21__eol__2.2.3 信息通信系统的分类 .......................................................................................... 23__eol__2.2.4 信息通信网络 ...................................................................................................... 23__eol__2.3 信息通信网络管理 ......................................................................................................... 24__eol__2.3.1 信息通信网络的基本内容 .................................................................................. 24__eol__2.3.2 信息通信网络的管理 .......................................................................................... 24__eol__2.4 信息通信文书制作 ......................................................................................................... 25__eol__2.4.1 文书的基本概念 .................................................................................................. 25__eol__2.4.2 常用文书的制作 .................................................................................................. 25__eol__第3 章 电话通信网 ................................................................................